Share your details.
Prepare your request and send it to our team by email.
DROVIIA / Customer care
Start a
return.
Let’s help you with your order. Share the details below to prepare your return request for our customer care team.
30 days
From delivery to request.
Eligible returns must be requested within 30 days of delivery. Please wait for approval and return instructions before sending anything back.
Receive instructions.
We’ll review eligibility and provide the next steps.
Return after approval.
Follow the packing and shipping instructions provided.
Your order / Your request
Let’s take care of it.
Have your order number ready. Fields are required unless marked optional.
Your email is ready to review.
Open your email app, attach any supporting photos, and send the request. Nothing has been sent yet.
Prefer webmail? Copy the request and send it to info@droviia.us. Your email address above is included in the message; your email app controls the sending account.
A little clarity
What happens
next?
Can I exchange for another size or color?
We do not offer size or color exchanges. If your original item qualifies for a return, you can request a refund and place a separate order. Return exclusions still apply.
What if my item is damaged or incorrect?
Email your order number and clear photos of the issue. Once verified, our team will arrange a replacement or a refund to your original payment method at no additional charge. Necessary return shipping is covered and the restocking fee is waived.
How should I package an approved return?
Place the footwear and its original packaging inside a protective shipping carton. Avoid attaching shipping labels or tape directly to the shoe box. Follow the instructions in your approval email and share your return tracking number with our team.
When will my refund be processed?
Returned items are inspected within 2 business days of arrival. Approved refunds are processed to the original payment method within 7 business days after approval. Any applicable $5.00 USD restocking fee is deducted. Your payment provider may need additional time to display the credit.
Can I send my item back immediately?
Please wait for written approval and the designated return instructions. Sending an item before approval may delay identification and processing of your return.
