Returns
& Refunds

Return window

You may submit an authorized return request within 30 days of the date your order is delivered. To start a request, email info@droviia.us with your order details.

Return eligibility

To qualify for an authorized return, the footwear must meet all of the following conditions:

• The shoes must be unworn, unwashed, and in their original condition.
• Shoes may be tried on indoors only. Footwear worn outside or showing signs of wear, damage, or use is not eligible for return.
• The shoes must be returned in their original shoe box and packaging, with all included items, tags, and accessories.
• You must provide a valid receipt or other proof of purchase from droviia.us.

Please place the shoe box inside a shipping carton. Do not apply shipping labels or tape directly to the original shoe box.

Non-returnable items

Except where a return or refund is required by applicable law, the following purchases are final sale and are not eligible for a return or refund:

• Change-of-mind requests: returns are not accepted solely because you changed your mind after delivery.
• Sale and promotional items: discounted, clearance, and sale footwear is final sale.
• Custom or personalized products: footwear made to order, personalized, or customized for you is final sale.

Exchanges

We do not offer direct exchanges. If you need a different size, color, or style, you may place a new order for the item you want. If your original item qualifies for a return under this policy, submit a return request for it separately.

Defective, damaged, or incorrect items

Please inspect your footwear when it arrives. If an item appears defective, was damaged in transit, or is different from what you ordered, contact us at info@droviia.us within 48 hours of delivery, if possible, so we can assist promptly.

Include your order number and clear photos or video showing the issue. After review, we will arrange an appropriate resolution, which may include a replacement or refund to your original payment method. We will not charge a restocking fee for an approved claim involving a defective, damaged, or incorrect item, and DROVIIA will cover the necessary return shipping for that claim.

The 48-hour notice request helps us investigate delivery or product issues promptly. It does not waive any rights you may have under applicable law.

Standard returns

For a non-defective item that is eligible under this policy, email info@droviia.us within 30 days of delivery. The item must meet all return eligibility requirements, and the return must not fall within one of the exclusions above.

For approved standard returns, customers are responsible for purchasing tracked return shipping. A $5.00 USD restocking fee will be deducted from the approved refund after the item has been received, inspected, and accepted.

Return shipping and restocking fees

• Return shipping: customers are responsible for arranging and paying for return shipping on approved standard returns. DROVIIA does not provide prepaid labels for these returns.
• Tracking: use a recognized carrier and a shipping service with tracking. Keep your receipt and tracking details until your return is completed.
• Restocking fee: a $5.00 USD fee applies to each approved standard return and will be deducted from the refund. This fee is waived for approved defective, damaged, or incorrect item claims.

How to request a return

1. Email info@droviia.us within 30 days of delivery. Include your order number, the item you want to return, and the reason for your request.
2. Wait for our team to review your request. If approved, we will send return instructions and the designated return address.
3. Pack the footwear securely in its original shoe box, then place that box inside a protective shipping carton.
4. Send the package using a tracked shipping service and email us the tracking number.

Please do not send a return before receiving authorization and return instructions. Unauthorized returns may not be processed.

Refund processing

After your return arrives, our team will inspect it within two business days. If the return is approved, we will issue the refund to your original payment method, less the $5.00 USD restocking fee when applicable.

We process approved refunds within seven business days after inspection approval. Your bank or payment provider may need additional time to post the refund to your account.

If you have not received your refund after seven business days from approval, first check with your payment provider. If you still need help, contact us at info@droviia.us.

Contact us

For return requests, refund questions, or help with an order, contact DROVIIA: