Privacy
Policy

Who we are

This Privacy Policy applies to information collected through droviia.us and related customer service interactions. The store is operated under the brand name DROVIIA (“DROVIIA,” “we,” “us,” or “our”). It covers your visits, account activity, purchases, and communications with us concerning our footwear and related products.

Information we collect

The information we collect depends on how you interact with the store. It may include:

• Order and contact details: your name, email address, phone number, billing address, shipping address, order contents, and delivery instructions.
• Payment details: payments are handled by payment providers such as Stripe and Afterpay. We receive transaction details needed to confirm and manage your order. We do not store full payment card numbers on our own store servers.
• Device and usage information: IP address, browser and device type, time zone or approximate location derived from your device, pages viewed, referring pages, and interactions with the site.
• Messages and support details: information you choose to provide when contacting us about sizing, an order, delivery, a return, or another service request.

Some information is collected directly from you. Other information may be collected automatically through the technologies described below or provided to us by service partners involved in your transaction.

How we use your information

We use personal information for ordinary store operations and to provide a reliable shopping experience, including to:

• accept, process, fulfill, and deliver orders for footwear and related products;
• send order confirmations, shipping notices, tracking updates, and service messages;
• respond to questions and manage sizing, delivery, return, refund, or other support requests;
• maintain, secure, and improve the store, including remembering cart activity and understanding site performance;
• detect, investigate, and help prevent fraud, unauthorized transactions, abuse, or security incidents; and
• meet legal, tax, accounting, and other applicable obligations.

Where permitted by law, we may also use your contact details to share store news or offers. You can opt out of marketing emails at any time using the unsubscribe link in the message. Transactional messages, such as receipts and delivery updates, may still be sent.

Cookies and analytics

Our website may use cookies, pixels, and similar technologies to keep the store working, remember your cart, understand site traffic, and improve your browsing experience. These technologies may collect information about your browser, device, and activity on the site.

You can manage cookies through your browser settings. If you block certain cookies, parts of the site, including cart or checkout features, may not work as intended. Where required by law, we provide additional choices for optional analytics or advertising technologies and honor applicable opt-out preference signals.

How information is shared

We do not sell personal information for money. We may disclose information to service providers and other parties when reasonably necessary to operate the store, complete your requests, or meet legal obligations. These parties may include:

• payment providers, including Stripe and Afterpay, to process transactions;
• shipping and delivery carriers, including USPS and UPS, to deliver orders and provide tracking;
• website, hosting, security, analytics, and customer support providers that help operate droviia.us; and
• government authorities or other parties when disclosure is required by law or necessary to protect rights, safety, or the store.

We do not authorize our service providers to use personal information they process for us for their own unrelated purposes. Some advertising or analytics disclosures may be treated as “sharing” under certain U.S. privacy laws even when no money changes hands. Where applicable, you may exercise the choices described in the Your privacy choices section.

The store is built on WordPress and WooCommerce. WooCommerce provides tools that store owners can configure for checkout, privacy notices, and data retention; actual practices also depend on the extensions and services enabled on this store. For platform-level details, see WooCommerce privacy and account settings .

Retention and security

We keep personal information for as long as needed to provide our services, maintain order and accounting records, resolve disputes, enforce our agreements, and comply with legal obligations. The appropriate period depends on the type of information and why it was collected. You may ask us to delete information, subject to records we are required or permitted to retain.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed completely secure, so please take care when sharing information online.

Your privacy choices

Depending on where you live and subject to applicable law, you may have rights to request access to, correction of, or deletion of personal information, and to opt out of certain processing such as targeted advertising or the sale or sharing of personal information. You may also have the right to appeal a decision about a privacy request.

To submit a request, email info@droviia.us with “Privacy Request” in the subject line. We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law; we may ask for proof of authorization or verification.

California residents may have additional rights under California privacy law, including rights to know, correct, or delete certain personal information and to opt out of its sale or sharing, subject to exceptions. If you use a browser or device setting that sends an opt-out preference signal, we honor it where required by law. If our use of advertising or analytics tools creates a right to opt out, we will provide a clear way to exercise that choice on the site.

You can unsubscribe from marketing emails at any time using the link included in those emails. Changing your browser’s cookie settings can also limit certain collection, although it may affect store functionality.

Children’s privacy

Our store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with personal information, contact us so we can review and take appropriate steps.

Changes to this policy

We may update this Privacy Policy as our store, services, or legal requirements change. The revised version will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

Contact us

If you have a question about this policy or how your information is handled, contact DROVIIA: