Payment
Policy

Overview

droviia.us operates under the brand name DROVIIA and the legal business name Modern Closet Spaces LLC. This Payment Policy applies to footwear and related product purchases made through our website.

Please review this policy alongside our Terms of Service and Refund & Return Policy before placing an order.

Accepted payment methods

Payments are processed through Stripe and Afterpay, depending on the options available during checkout. Supported methods include:

• Credit cards: Visa, Mastercard, and American Express, processed through Stripe.
• Debit cards: supported debit cards processed through Stripe.
• Buy now, pay later: Afterpay installment options, subject to availability, eligibility, approval, and Afterpay’s applicable terms.

The payment methods displayed at checkout are the methods available for your order. Acceptance may depend on the card issuer, payment provider, and transaction details.

If you select Afterpay, review the payment schedule and any applicable fees or financing terms presented by Afterpay before confirming your purchase.

Currency and pricing

Product prices, shipping charges, and order totals on droviia.us are displayed and charged in U.S. dollars (USD).

Applicable taxes, shipping charges, discounts, and the final order total are displayed during checkout before you submit payment.

If your card or bank account uses another currency, your issuing bank or payment provider may apply its own exchange rate, currency conversion charge, or international transaction fee. These charges are determined by that provider and are not additional charges imposed by DROVIIA.

Payment security

Our checkout uses HTTPS encryption to help protect information transmitted between your browser and the website. Payment transactions are handled through our third-party payment providers.

DROVIIA does not store full payment card numbers, card security codes, or online banking passwords on its own store servers.

We may receive limited payment and billing information, such as payment status, transaction references, card brand, and the last four digits of a card, to manage orders, provide support, prevent fraud, and process refunds.

Billing accuracy and authorization

You agree to provide accurate, complete, and current billing, payment, shipping, and contact information. You must also be authorized to use the payment method submitted.

Orders are released for handling and dispatch after we receive confirmation of successful payment or approval from the applicable payment provider.

For Afterpay orders, this means approval and payment confirmation through Afterpay. You remain responsible for your installment obligations under your agreement with Afterpay.

If payment is declined, remains pending, or cannot be verified, we may place the order on hold while the issue is resolved. An unresolved payment may result in cancellation, with any funds collected refunded as required.

If you experience a checkout problem, check your payment details or contact your bank or payment provider. You can also email info@droviia.us for help with the status of your order.

Transparent pricing

DROVIIA does not add undisclosed payment processing fees, checkout surcharges, or service charges to your purchase. Any store charges applicable to your order are shown before you complete checkout.

Separate charges imposed by your bank, card issuer, or installment provider are governed by your agreement with that provider.

Refund processing

Refund eligibility is governed by our Refund & Return Policy. Approved refunds are submitted through the original payment provider to the original payment method used for the purchase.

For returned items, we inspect the return within two business days of receipt and process approved refunds within seven business days after inspection approval. Applicable deductions are explained in our Refund & Return Policy.

The time required for a refund to appear in your account depends on your bank or payment provider and may extend beyond our processing period.

For Afterpay purchases, refunds are processed through Afterpay, which adjusts the payment schedule or returns eligible amounts according to its procedures. Until Afterpay confirms an adjustment, follow the payment schedule and instructions shown in your Afterpay account.

If you have not received a refund update within seven business days of approval, contact us at info@droviia.us with your order number.

Nothing in this policy limits any refund rights or payment protections provided by applicable law.

Contact us

For payment questions, checkout assistance, or refund-status inquiries, please contact us: