Shipping
Policy

Order cutoff time

Our daily order cutoff is 3:00 PM Pacific Time. Orders placed before 3:00 PM on a business day begin processing that day. Orders placed after the cutoff, on weekends, or on U.S. federal holidays begin processing on the next business day.

Order processing time

Each footwear order is checked and carefully packed before dispatch. Our handling time is generally 0–1 business days. Orders are processed Monday through Friday. We do not process or ship orders on Sundays or U.S. federal holidays.

Processing time is separate from carrier transit time. The estimates below are not guaranteed delivery dates and may change during busy periods or when circumstances outside our control affect fulfillment.

Carriers and transit time

After an order leaves our facility, it is shipped using domestic delivery services. Our primary carriers are:

• USPS (United States Postal Service)
• UPS (United Parcel Service)

Estimated carrier transit time is 3–5 business days. Carrier deliveries may occur Monday through Saturday, depending on the service selected and the destination.

Estimated delivery time

Total estimated delivery time combines order handling and carrier transit:

• Handling time: 0–1 business days, Monday through Friday.
• Transit time: 3–5 business days, with carrier delivery Monday through Saturday.
• Total estimate: 3–6 business days.

Estimates begin after your order is submitted and may be affected by the order cutoff, weekends, holidays, weather, or carrier operating conditions.

Shipping rates

Standard shipping rates are calculated in U.S. dollars and shown during checkout:

• Orders under $100.00 USD: flat-rate shipping of $5.00 USD.
• Orders of $100.00 USD or more: free standard shipping.

The shipping rate that applies to your order will be displayed before you complete checkout.

Holidays and shipment delays

Delivery may take longer during U.S. holidays, severe weather, peak carrier periods, or other events that affect shipping operations. Orders whose processing overlaps with a U.S. federal holiday may require one additional business day before dispatch.

If your package has not arrived within 7 business days after shipment, contact us at info@droviia.us and include your order number so we can help review the tracking information.

If we cannot ship your order within the time promised, we will notify you of the delay and provide the options required by applicable law, which may include accepting a revised shipment date or canceling for a refund.

Order tracking

When your order ships, we’ll send a shipping confirmation email with your tracking number and carrier details. You can follow your shipment through the carrier’s tracking link or the Track Your Order page on droviia.us.

Contact us

If you have a question about shipping, delivery, or tracking, please contact DROVIIA: